Tele Eye Store & Forward Patient Notification

This project from Columbia VA HCS showcases a successful effort to automate and standardize the Tele-Eye results notification process, significantly reducing manual workload and improving national reporting accuracy. A multidisciplinary team identified inefficiencies that consumed over 217 hours annually and implemented targeted solutions, including a CPRS note template, automated printing to a regional center, and integration of a national health factor for dashboard tracking. Through three PDSA cycles, the team achieved a 100% reduction in manual documentation time, a 17% decrease in provider clicks, and a dramatic increase in national dashboard capture from 0% to 95.34%. With 129 letters auto-printed in just two weeks and an estimated annual savings of $5,065.71, this initiative demonstrates the power of automation in Telehealth. Attendees will gain practical insights to apply similar strategies to other store-and-forward services like Tele-Derm and Tele-Sleep.

Describe how automated documentation and printing workflows can reduce administrative burden in Telehealth services.

Explain the impact of integrating national health factors into CPRS templates for improved data capture and dashboard reporting.

Apply lessons learned from Tele-Eye process improvements to other store-and-forward services such as Tele-Derm and Tele-Sleep.