Improving and Sustaining Leader Rounding with Standard Work

In 2021, Western North Carolina VA Health Care System implemented the high reliability practice of executive leader rounding  seeking to ensure closed loop bi-directional communication between Executives and front-line staff. By 2024, 60% of the concerns identified during leader rounding were addressed with closed loop communication. This project captures our efforts to standardize leader rounding bi-directional communication which enhances employee engagement, clarifies employee concerns, and elucidates improvement opportunities that can ultimately increase efficiency and improve patient outcomes.

After attending this Abstract, the attendees will be able to describe how the concept of standard work can help improve and sustain the high reliability practice of leader rounding.

After attending this Abstract, the attendees will be introduced with an example of standard work in the form of a leader rounding checklist.

After attending this Abstract, the attendees will be able relate how improvements in process lead to increased closed loop communication.