The Top 5 Things Process Improvement Practitioners Need to Know ... According to Healthcare Providers

In the spirit of Continuous Improvement and Soliciting Customer Feedback, we informally surveyed and interviewed a cross-section of Physicians, Nurse Practitioners, and Physician Assistants at UF Health Gainesville to understand their perspectives on and experiences with Process Improvement Projects and Process Improvement Practitioners. We analyzed and consolidated the responses, sharing them with Process Improvement Professionals across all of UF Health as well with the Health Systems Engineering Professor in the ISE Department at the University of Florida.

In this session, we will share the top five things our Providers wanted us to know and remember. The Top 5 includes things we do well, things we haven't done well, and a reminder of why we are all doing what we do. 

Describe healthcare providers' perspectives on Process Improvement activities and opportunities where collaborations can be improved between PI Professionals and Clinicians

Internalize the healthcare providers' perspectives in actionable strategies in order to better understand the providers PI professionals work with and develop greater empathy for those providers.

Use healthcare providers' perspectives to adjust the ways Process Improvement project ideas are vetted, PI project scopes are developed, and provider assistance is enlisted in PI projects to ensure PI project sustainability.

Authors

David Nations entered the exciting world of Healthcare Process Improvement 3 years ago after spending the first 28 years of his professional life as an Industrial Engineer, Quality Engineering, Six Sigma Master Black Belt, Quality Manager, and Operations Manager for a variety of Manufacturing companies. He has a BS in Industrial and Systems Engineering and an MS in Statistics, both from the University of Florida. He and his wife are enjoying being Empty Nesters now that child #4 is in college. In his free time, David also enjoys reading Sci-Fi and singing with his barbershop quartet and barbershop chorus.  

Devpradnya is a Process Engineering Consultant at UF Health, where she leverages her knowledge from her background in Biotechnology and a Master's in Engineering Management with a focus on Health and Human Systems. She holds a Green Belt in Lean Six Sigma and is a Certified Associate in Project Management. With a strong commitment to optimizing patient care, she is passionate about driving process improvements within the healthcare industry. Her vision is beyond just patient care, she is also thoughtful about improving the providers journey within UF Health who deliver patient care. In addition to her professional pursuits, Devpradnya embraces her creative side through writing fiction, drawing, or dancing, fostering a healthy work-life balance that fuels her innovative spirit.